Frequently Asked Questions (FAQ)

General Questions

What is AceLancer?

AceLancer is a freelancing platform that connects clients with skilled freelancers across various industries. Our platform allows freelancers to find work without bidding and clients to find the best talent for their projects.

How does AceLancer work?

Freelancers indicate that they are open to work, and our system automatically assigns tasks based on their skills, coins, and previous work experience. Clients can post project requirements, and our platform matches them with the best-fit freelancers.

Freelancers

How do I sign up as a freelancer?

To sign up as a freelancer, visit our sign up page, create an account, and complete your profile with your skills, experience, and portfolio.

How do I get work on AceLancer?

Indicate that you are open to work by updating your profile. Our system will then match you with tasks based on your skills, coins, and previous work experience. You don't need to bid for projects; assignments are automatically allocated to you.

What are coins and how do they work?

Coins are a part of our reward system. You can earn coins through various activities such as signing up, referring new users, and getting verified. Coins can influence the task assignment process, giving you an edge in receiving more projects.

Clients

How do I hire a freelancer on AceLancer?

To hire a freelancer, post your project requirements on our platform. Our system will match you with the best-fit freelancers based on their skills and experience. You can review their profiles, past work, and ratings to make your selection.

How do payments work?

Payments are handled securely through our platform. Once a project is completed to your satisfaction, you can release the payment to the freelancer. We use an escrow system to ensure that both clients and freelancers are protected.

Support

How can I contact support?

If you need assistance, you can contact our support team via the contact page. We are available 24/7 to help you with any issues or questions you may have.